Refund policy

 

How to Make an Exchange?

We want you to be happy with your jewelry, so you have 15 days from the purchase date to make an exchange or return, as long as the jewelry is in perfect condition and in its original packaging.

To request an exchange, simply go to "VIEW MY ORDER" in your email, select "request a return," and choose "EXCHANGE" as the reason. Once we receive your request, we will contact you to confirm the item you'd like to exchange it for. If you need any assistance, feel free to reach out to us via email at [email protected] or WhatsApp at +34 654 76 84 27—we’re happy to help!

Note: The cost of collecting the package will be deducted from the total refund, but shipping the new jewelry is FREE. Personalized products cannot be exchanged or returned.

How to Make a Return?

We want you to be satisfied with your jewelry, so you have 15 days from the purchase date to make an exchange or return, as long as the jewelry is in perfect condition and in its original packaging.

To request a return, go to "VIEW MY ORDER" in your email and select "request a return." If you need any help, please contact us via email at [email protected] or WhatsApp at +34 654 76 84 27 - we’re happy to assist you!

Note: The cost of collecting the package will be deducted from the total refund. Personalized products cannot be exchanged or returned.

Refund

The refund will be processed in the same manner as the original payment within 15 calendar days of receiving the jewellery (the time it takes for the refund to appear in your account will depend on your bank).

Exchange for VC Card

An exchange for a VC Card is available, where the order amount will be refunded with an additional 5% and no expiry date. No extra charges will be applied for the cost of collecting the package.

IMPORTANT: exchanges will not be accepted for products personalised by the customer.