We want you to be happy with your jewelry, so you can exchange it within 15 calendar days from the date of your purchase, as long as the jewelry is in perfect condition and in its original packaging. In addition, there will be no extra charges corresponding to the cost of collecting the package.
We also accept exchanges for a VC Card (see details in point 4) or if you are from Valencia, you can exchange it for another product in our Flagship Store. In case of exchanging your product for another one in our shop, if it is of a higher price you will have to pay the additional cost at that moment, if on the contrary it is of a lower price you will be given a voucher for the remaining value.
If you have any problems with your exchange, please contact us by calling 963 259 149 or by email at comunicació[email protected]
IMPORTANT: we will not accept exchanges of products customized by the Customer.
If for any reason you are not satisfied with the pieces purchased in Victoria Cruz, you have 15 calendar days from the date of purchase to return it. The piece must be in perfect conditions and in its original packaging.
Returns through our Returns Service Centre
We will send a carrier to pick up your return at the shipping address of the order. The costs associated with returns will always be paid by the buyer unless there is an error on the part of Victoria Cruz or a manufacturing defect. The cost of processing a return will be 4,50€ corresponding to the cost of collecting the package.
Access to the RETURNS SERVICE CENTRE and request the collection of the package. We recommend that you keep the courier's receipt as proof of your return.
If you have any problem with your return, please contact us by calling 963 259 149 or by e-mail at comunicació[email protected]
Are you from Valencia? FREE returns through our Flagship Store.
We inform you that you can return your online purchase in our Flagship Store located in Valencia (Conde Salvatierra Street n.25, postcode 46004, next to Colón market). The items to be returned must be delivered in perfect condition and in their original packaging. Once the returned products have been checked in our shop, the money will be refunded in the same way as the payment was made within the following 15 calendar days. Remember that the period in which you will see the refund reflected in your account will depend on your bank.
IMPORTANT: returns of products customized by the Customer will not be accepted.
The refund will be made in the same way as the payment was made within 15 calendar days of receipt of the jewelry (the period within which you will see the credit in your account will depend on your bank).
You can exchange your order for a VC Card, which will reimburse the money for the order with an additional 5% and without expiry date. No extra charges will be levied for the cost of collecting the package.
IMPORTANT: No exchanges will be accepted for products customized by the Customer.