Exchanges and returns
We want you to be comfortable with your jewel. Unless it is not personalized, you can return it to us within 30 days of receiving your order as long as the jewel is in perfect condition.
Only refunds previously authorized by VICTORIA CRUZ will be accepted. To request this authorization, you must fill out the following form indicating the order number and reason for the return and we will contact you to indicate the steps to follow.
* The money will be returned through the same form of payment with which the purchase was made.
** In case the jewel is not received in its original packaging, we reserve the right to deduct from the price any items that are missing: Shipping Box: 1€ / Jewel Case: 2€ / Bag: 1€
*** Shipping costs for exchanges and returns are borne by the customer unless Victoria Cruz makes an error or if there is a factory defect.
In case of errors or specifications attributable to the purchaser in the execution of the order, the latter shall bear all the shipping costs.